![]() ![]() You will need to secure approval before setting up a WhatsApp inbox in Front. Twilio manages the approval process to enable WhatsApp Business. Like other shared channels, WhatsApp channels will need to be set up by a Front admin.įront's WhatsApp channel is exclusively powered by Twilio, so you will need to use a WhatsApp-enabled number from Twilio. Your team can manage WhatsApp conversations right from a shared inbox, just like they would email, SMS, or chat. Easy to access on desktop and mobile, so you can manage WhatsApp whether you're at your desk or on the go.Automate workflows so that you can tag, assign, and even respond to WhatsApp messages with automated rules that help your team stay focused on the most urgent tasks.Consolidate your customer conversations into Front and eliminate context-switching: email, WhatsApp, Twitter, and more in one easy-to-use inbox.Share access to WhatsApp with your team and assign clear owners for every conversation and respond faster together.Instead of juggling multiple mobile devices to handle WhatsApp conversations, you can efficiently receive and reply to WhatsApp messages from your Front inbox, and respond faster to every customer. Millions of businesses use WhatsApp to communicate with their customers, and Front’s WhatsApp integration allows you to easily manage those conversations as a team. For an accurate and up-to-date overview, please see WhatsApp’s conversation-based pricing.□ New to Front? Sign up for a free trial to start managing WhatsApp as a team Overview ℹ️ Be aware that additional costs are associated with the use of WhatsApp Templates. In case you get to see an error message when sending out this template, please double-check if the content in Twilio is exactly the same as the content in Trengo. Once the Template is created in Trengo, you and your colleagues can immediately use it to approach customers. ![]() Create Template: Click this button to submit your Template. Status: Here you can find the current status of your submitted Template (Under review, Accepted, or Rejected).ĩ. In case you want to make use of buttons, you can migrate your WABA to Trengo as BSP.Ĩ. Buttons: With Twilio as your BSP, you are not able to use templates including buttons. The content has to be the exact same as how you’ve submitted it in Twilio.ħ. Message: Copy and paste the content of your template from Twilio to this box in Trengo. Channel: Choose for which channel you’d like to use this Template.Ħ. Language: Select the same language as for the Template you submitted in Twilio.ĥ. Category: Choose the same category as you did in Twilio.Ĥ. Identifier: The identifier for this Template will be filled in automatically. Title: Give the Template the exact same name you gave it in Twilio earlier.Ģ. Click the ‘plus’ icon, or ‘New Template’ and fill out the form ġ. Head to Trengo, and navigate to Settings > Channels > WhatsApp Business > Manage templates Ģ. The moment the Template is approved, you can add it to Trengo, by following the steps below.ġ. You can find the status of your Template submission in the Twilio Console. ℹ️ WhatsApp will now review your Template. Submit message template: When you’re done setting up your Template, click this button. ![]() ![]() ℹ️ When you choose to translate a WhatsApp Template in multiple languages, every language has to be submitted to Trengo as its own Template.ħ. You can repeat this step for as many languages as needed. Clicking this button will show another language selector and message body field, where you can add text. Add a template translation: If you wish to use this Template in multiple languages, you can add them here. ℹ️ In case you want to make use of quick reply buttons, but your WhatsApp Business API (WABA) is connected to another BSP, you can migrate your WABA to Trengo as BSP.Ħ. Buttons: Buttons for Templates are not supported with Twilio as your BSP, so set this to ‘none’. Remember you can use variables, to easily personalize your Template.ĥ. Message body: Write down the content of your Template. Message language: Select the language your Template is in.Ĥ. Template category: Choose the category your Template suits best.ģ. This name can only contain lowercase letters, numbers, and underscores.Ģ. Template name: The name of your Template. Navigate to your Twilio Console, log in using your credentials, and head to Messaging > Senders > WhatsApp Templates ġ. To add a WhatsApp Template to Trengo with Twilio as your BSP, follow the steps below. Keep WhatsApp’s conditions in mind, when creating a new WhatsApp Template. This is a pre-approved message you need to submit and has to be approved by Meta before you are able to send it to a customer. To start a conversation with a customer via WhatsApp Business API, you can use a WhatsApp Template. ![]()
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